Travellers’ Essentials

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Year-Round Tourist Privileges at the Malls

GST Refund Procedures

Premier Tax Free's Guide to Claiming your GST Refunds with eTRS

Step 1: SHOP

When making payment at any Premier Tax Free retailers’ stores, show your original passport to confirm your eligibility for GST refunds (images or photocopies are not allowed). Present a credit card to use as a Token to store your purchase details and remember to ask for your eTRS ticket and original receipt/invoice.

Did you know? Using your credit card as a Token to store your purchase details helps in shortening the time taken to process your refund at the departure points.


Proceed to the eTRS self-help kiosk at your departure location to apply for your GST refund with your Token or eTRS tickets. If you choose to have your refund credited to your credit card, you may do so directly at the self-help kiosk and proceed for boarding.

Step 3: CLAIM

If you prefer cash refunds, proceed to the Central Refund Counter at the Departure Transit Lounge (after departure immigration). This is only applicable to tourists leaving via Changi International Airport. For all other departure locations, only credit card or cheque refund options are available.

*For cash refunds exceeding $7,500 (either in the form of a single purchase or multiple transactions), an administrative fee of $100 is payable to the Central Refund Counter.


  • 1. Changi International Airport Departure Check-in hall (before departure immigration) and Departure Transit Lounge (after departure immigration) of Terminals 1, 2 and 3
  • 2. Seletar Airport, Immigration & Checkpoints Authority (ICA) Duty Office
  • 3. Marina Bay Cruise Centre Singapore, Level 1, Level 2 and Level 2M Mezzanine
  • 4. International Passenger Terminal at HarbourFront Centre, Level 1 and Level 2
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Global Blue Tax Free Shopping brings you savings on the purchases you make at over 270,000stores across the world’s best shopping districts.In Singapore, simply spend a minimum of S$100, and save up to 6%of the purchase price.


When you shop with Global Blue affiliated retailers, ask for your Electronic TouristRefund Scheme (eTRS) ticket and original receipt.You may use your credit card as a token to tagyour purchase details. Visitors to Singapore mustpresent their original passport to retailers in orderto obtain eTRS tickets.


Before checking-in at Changi International Airport,Seletar Airport, Marina Bay Cruise Centre orSingapore Cruise Centre, proceed to the eTRSself-service kiosk with your purchases, receipts,passport, token and eTRS tickets. Follow theinstructions on the kiosk to receive your refund.If you used your credit card as a token, pleaseproceed to retrieve your purchase details withyour assigned token. If not, scan your eTRS ticketsindividually to do so.The purchased goods must be exported in an unused condition.

Please observe that the final refund you receivewill consist of the GST total minus Global Blue’shandling fee. An administration fee of S$100 ispayable at the GST Cash RefundCounters when the refundvalue exceeds S$7,500 (single or multiplereceipts).

eTRS Self-help Kiosks and GST Cash RefundCounters*

ChangiAirport Singapore

Terminal 1, 2 and 3, departure hall and transitlounge

Seletar Airport

Immigration & Checkpoint Authority Duty Office

Marina Bay Cruise Centre at Marina South

Level 1, Level 2 and Level 2M Mezzanine

Singapore Cruise Centre at Harbour Front

Level 1 (next to the pass office) and Level 2 (after immigration)
*Only available at Singapore Changi Airport

+421 232 111 111

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